Refund & Cancellation Policy

1. Statutory Rights (Australian Consumer Law)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or replaces your statutory consumer rights. If food or service fails to meet consumer guarantees (e.g. incorrect order, major food defect), you are entitled to a replacement, refund, or credit.

2. Food Order Cancellations

• Orders cancelled before food preparation has commenced are eligible for a full refund back to the original payment method.
• Once kitchen preparation has started, order cancellations may not be eligible for a refund due to food safety and perishable inventory rules.

3. Table Reservation Deposit Refunds (A$1.00 AUD)

• Reservation deposits (A$1.00 AUD) are credited toward your final dining bill when you attend your booking.
• Cancellations submitted within the permitted window (e.g., 24 hours prior to booking time) are eligible for a full deposit refund or booking reschedule.
• No-shows or late cancellations may forfeit the deposit in accordance with our Reservation Policy.
• If Cardamom Restaurant cancels a table reservation due to unforeseen operational reasons, the A$1.00 deposit is refunded in full immediately.

4. How Refunds Are Processed

Approved refunds are credited back to the original credit/debit card via Stripe. Card issuer processing typically takes 3-7 business days to appear on your bank statement.